Frequently Asked Questions

Our processing time is 1–2 business days. Once your order has been dispatched, delivery typically takes 7–12 business days, depending on your location.

We always strive to deliver your Althora pieces as swiftly as possible — so you can enjoy your new fashion essentials without delay.

At Althora, we want you to love every piece you receive.

Returns

You may return your items within 30 days of receipt. For a smooth process, please review our Returns Policy in the footer of our website. To register a return, simply send us an email — our dedicated team will guide you every step of the way.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact our customer service team as soon as possible. Include your order number and clear photos of the item, so we can review the issue promptly. We’ll ensure you receive a swift and satisfying solution, allowing you to enjoy your Althora experience with confidence.

If you want, I can now compile the full FAQ page, including Shipping, Orders, Payments, Promo Codes, Privacy, Newsletter, and this combined Returns & Damaged Items section, in one elegant layout.

If you wish to cancel or modify your order, please contact our customer service team as soon as possible.

Kindly note that changes can only be made while your order is still being processed. Once dispatched, we’re unable to alter or cancel the shipment — but our team will always do their best to assist you.

To apply a discount, simply enter your promo code in the designated field during checkout. Once entered, the discount will be automatically applied to your order total.

At Althora, your privacy is our priority. We are committed to handling your personal data with the utmost care and transparency.

For full details on how we collect, use, and protect your information, please visit our Privacy Policy, available in the footer of our website.